Vanessa Becker
Experience Design · Hospitality · Sustainability

Creating better Experiences for People, Places and the Planet.

What I bring

Human-Centered Research

Understanding people's needs, behaviours and experiences through qualitative research, observation and human-centered methods.

Experience & Service Improvement

Identifying friction across customer journeys and translating insights into meaningful improvements for services, processes and experiences.

Hospitality & Operations

Hands-on experience in guest-facing environments, team leadership, service quality and day-to-day operations.

Project & Stakeholder Management

Structuring initiatives, coordinating people and priorities, facilitating collaboration and turning ideas into actionable outcomes.

Responsible & Sustainable Thinking

Considering environmental and social impact alongside human needs when developing services and experiences.

Selected Work

  • Selva Property Management

    Creating clarity and trust across the customer journey for a property management service in Costa Rica.

    Service Design · Customer Journey · Brand Strategy · UX/UI Design

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  • Wien Energy

    Wien Energy

    Making energy consumption and costs more transparent and easier to understand across digital and paper touchpoints.

    UX Research · Customer Journey · Experience Improvement · Usability Testing

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  • Ein Laptop auf einem weißen Tisch mit einer Website, die eine App für den Fahrzeugwechsel zeigt, in einem Wohnzimmer mit Sofa und Pflanzen.

    Zurich

    Making a complex insurance journey easier to understand and navigate while balancing user needs, business requirements, and regulatory standards.

    UX Research · Customer Journey · Complex Services · Regulatory Requirements

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  • Sparkasse

    Empowering customers to manage their banking needs independently through clearer journeys and improved self-service.

    UX Research · Customer Journey · Self-Service Experience · Experience Improvement

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  • Auf einem Schreibtisch steht ein offener Laptop mit einer Website von REWE Group, die eine Person mit Brille auf gelbem Hintergrund zeigt. Im Hintergrund sind eine Holzpuppenfigur, eine weiße Kaffeetasse, Pinsel in einem weißen Becher und braune Notizzettel an einer weißen Wand.

    REWE Group Careers

    Improving the candidate experience by making career opportunities across REWE Group easier to discover and navigate.

    User Research · Candidate Experience · Information Architecture · Stakeholder Management

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In a landscape often driven by trends, I stand firm, placing ethics, conservation, transparency, and pragmatism at the core of how I approach experiences, services and change. Because, ultimately, meaningful work isn't just about what looks good—it's about what feels right, what endures, and what makes a positive difference in the world.

Get in touch

Get in touch